Refund policy

Our Promise

At Ayoma, each product is created with care and intention. Because our formulas are handcrafted in small batches using natural ingredients, slight variations in color or texture may occur — this is part of the beauty of artisanal luxury.

Return Eligibility

For the safety of our customers and the integrity of our self-care products, we cannot accept returns or exchanges on:

Opened or used items
Personal care products (oils, balms, soaps, mists, soaks, candles)
Sale or promotional items

If your order arrives damaged or incorrect, we’ll gladly make it right.

Damaged or Incorrect Orders

If your item was damaged in transit or you received the wrong product:

Contact us within 5 business days of delivery at support@ayoma.shop.
Include your order number, photos of the product and packaging, and a short description of the issue.
We will review and respond within 1–2 business days to arrange a replacement or credit if applicable.

Cancellations

Orders may be canceled within 2 hours of purchase if they have not yet shipped. After that time, we are unable to modify or cancel an order once it has entered fulfillment.

Refunds

Refunds are issued only in cases of damaged, defective, or incorrect items. Once approved, refunds are processed to the original payment method within 3–5 business days.