Returns & Exchanges

Our Promise

At Ayoma, each product is created with care and intention. Because our formulas are
handcrafted in small batches using natural ingredients, slight variations in color or texture may
occur this is part of the beauty of artisanal luxury.

Return Eligibility
For the safety of our customers and the integrity of our self-care products, we cannot accept
returns or exchanges on:
- Opened or used items
- Personal care products (oils, balms, soaps, mists, soaks, candles)
- Sale or promotional items

If your order arrives damaged or incorrect, we’ll gladly make it right.

Damaged or Incorrect Orders
If your item was damaged in transit or you received the wrong product:
1. Contact us within 5 business days of delivery at support@ayoma.shop.
2. Include your order number, photos of the product and packaging, and a short description of
the issue.
3. We will review and respond within 1–2 business days to arrange a replacement or credit if
applicable.

Cancellations
Orders may be canceled within 2 hours of purchase if they have not yet shipped. After that
time, we are unable to modify or cancel an order once it has entered fulfillment.

Refunds
Refunds are issued only in cases of damaged, defective, or incorrect items. Once approved,
refunds are processed to the original payment method within 3–5 business days.

Need Help?
For any questions or concerns, please contact us at:
support@ayoma.shop
Available 24/7 — replies within 1–2 business days.